Refund policy
Refund Policy
At Velcyra, we carefully curate every item we offer. Because of the nature of our products, all sales are considered final.
Returns
We do not accept returns or exchanges for:
- Change of mind
- Incorrect product selection
- Personal preference
- Items that have been opened or used
Please review product descriptions carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives:
- damaged,
- defective, or
- you receive the wrong item,
please contact us within 7 days of delivery.
Email:
Include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
If approved, we will work with you to provide an appropriate resolution, which may include a replacement or refund.
Lost Packages
If your tracking indicates your package has been delivered, but you cannot locate it, please first contact the shipping carrier.
If your order is lost during transit, please contact us so we can investigate.
Order Changes & Cancellations
Orders begin processing quickly.
For this reason, we cannot guarantee cancellations or changes once an order has been placed.
Contact
Questions?