Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 1–3 business days.
During holidays or promotional periods, processing times may be slightly longer.
Shipping Times
Estimated delivery:
- United States: 7–15 business days
- International: 10–20 business days
Shipping estimates are not guaranteed and may vary depending on carrier delays, customs processing, or local conditions.
Order Tracking
Once your order ships, you'll receive a tracking number via email.
Please allow up to 72 hours for tracking information to update.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Velcyra cannot guarantee replacements or refunds for orders shipped to incorrect addresses provided during checkout.
Delays
Occasionally, shipping carriers experience delays beyond our control.
We appreciate your patience and will always do our best to assist if issues arise.
Lost or Damaged Packages
If your order arrives damaged or appears lost during transit, please contact us within 7 days of the expected delivery date.
Contact
Questions?